Contact
Getting hold of somebody
Memorise is used by three different kinds of person, and the fastest route to help is different for each. Start with the one that describes you.
If somebody is in danger right now
Call emergency services where you are. Do not write to us and do not wait for a reply. Memorise cannot call an ambulance, cannot call the police, and nobody is monitoring this page. If you received a notification about a fall or a medical problem, that notification means you should make contact — it does not mean help is on the way.
You look after someone
Use the app itself
Anything about your relative — what Ellie talked about, a medication reminder, a notification you did not understand — is answered fastest inside the family circle, where you can see the day and ask Ellie directly. It is also the only place that has the context, because we deliberately cannot read a senior’s conversations.
You use Ellie yourself
Ask whoever set it up for you
Whoever installed Memorise on your phone or tablet — usually a son, a daughter or somebody at your care home — can change your settings, your language and what your family can see. They can reach us if they need to. You do not have to do anything technical yourself.
You work at a care home
Use the contact in your facility agreement
Your home’s agreement with us names a contact, and it is the route that can actually act on a resident, a staff account or a notice. For anything about a specific resident’s care, the care conversation in the portal reaches their family directly.
Staff sign-inYou have a privacy question
Read the policy first — then see below
The Privacy Policy lists everything we hold, who else processes it, how long it is kept and how to delete a voiceprint. It is also honest about what is still open, including that there is no self-service way to delete an account yet.
Privacy PolicyWhy there is no email address on this page
Because there is not one yet, and publishing an address nobody reads is worse than publishing none — somebody with a real problem would send a real message into a void and reasonably conclude they had been ignored.
This is an open item rather than a policy. It is listed as one in our Terms of Service and our Privacy Policy, both of which say the same thing in their own contact sections — including that the right to ask what we hold about you, and to have it deleted, depends on being able to reach us. Until a monitored address exists, the routes above are the real ones.